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Customers

Gray’s users include some of the largest hospitals in Canada, recognized globally as leaders in healthcare innovation and care delivery.

Case study
Optimizing and orchestrating patient scheduling at the CHUM's integrated cancer center

The CHUM's clinical teams explain how GrayOS improved cancer care,

The problem
The Centre hospitalier de l'Université de Montréal (CHUM), a supra-regional hospital, is one of the largest providers in Canada and sees nearly 500,000 patients a year. The cancer center has 45 infusion chairs and 8 radiation treatment machines.

Like many cancer centers, the CHUM is facing major challenges:
- labor shortage

- growing treatments complexity,

- increasing patient volumes

- administrative burden

- inefficient coordination of care trajectories

- maxed out capacity and increasing patient delays

The solution
GrayOS is deployed across the radiation oncology and the medical oncology departments in order to optimize, automate, and orchestrate the operations.

The results

-80%

reduced

administrative burden

+11h

of additional capacity

unlocked per day

250k$

saved each
year

-50%

time required to
train new staff

and...

1000 days of patient delay avoided per year

Clinical knowledge safeguarded :

mitigation of staffing disruptions

Improved staff satisfaction

The time savings have been enormous. When you can reinvest this much time in caring for patients, it’s a big deal. If you are a clinician, what you want is to spend as much time as possible in direct patient care. Booking appointments is not what drives you.

Kathy Malas,
head of innovation and AI, CHUM

We would have never made it through this staff shortage period without GrayOS

Jessica Bédard,
head nurse, CHUM

Want to hear it from the CHUM?

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