Unlocking capacity and improving coordination of care in systemic therapy at the JGH
Infusion Therapy
The problem
The systemic therapy department at the Jewish General Hospital operates 49 infusion chairs and provides care to 1,900 unique patients annually. The center is grappling with significant operational challenges, such as:
a continuous rise in patient numbers
growing treatments complexity,
labor shortage
administrative burden
Their manual scheduling process can no longer keep up with the demands, leading to inefficiencies in resource allocation.
The solution
GrayOS is deployed in the systemic therapy department in order to automate and optimizing the scheduling process, and unlock capacity.
Key results:
13% efficiency gain, resulting in more patients treated without increasing resources
80% administrative time saved. This time was reallocated toward better accommodating patient preferences, resulting in enhanced patient experience.
Streamlined coordination between nurses and the pharmacy
Increased staff satisfaction
Karine Lepage, Associate Director of Nursing- Oncology, the Jewish General Hospital
"We're extremely satisfied with the results. When it comes to responsiveness, Gray is in a league of its own compared to other private companies."